Legal information

Privacy policy

Effective date: 9 September 2026.

This Privacy Policy explains how Dealer Supperhouse handles personal information collected through our website and direct interactions. It applies to website visitors, restaurant guests, people making enquiries, group organisers, event visitors, and people asking about our offline poker lounge.

Dealer Supperhouse is an independent Australian restaurant and social card lounge offering seasonal dining, shared meals, drinks, and in-person offline poker experiences. We aim to collect only the information reasonably needed to communicate with you and support a venue-related request. This policy should be read with our Cookie Policy where website technologies are relevant.

01 — Collection

What information we may collect

Information you provide directly

We may collect contact and request details when you ask about a restaurant booking, submit an enquiry, contact us by phone or email, join an event-related conversation, or otherwise get in touch. Depending on your request, this may include your name, email address, phone number, preferred date or time, party or group details, and the content of your message. If relevant to a dining request, you may also choose to provide dietary or accessibility-related details.

Booking context: preferred date, time, party size, and practical notes.
Contact context: your name, email address, phone number, and message.

Information from website use

When you browse https://dealersupperhouse.com or submit a form, the website may receive limited technical and usage information. This can include device type, browser type, pages viewed, the page that referred you to our site, approximate location derived from an IP address, and the timing of interactions. We use appropriately limited website information to understand how visitors use practical venue content. Our Cookie Policy explains cookies and similar technologies in more detail.

Information connected with venue requests

Information connected with restaurant, group, event, and social card lounge requests may be handled so we can organise the interaction you have asked about and communicate practical details. Questions about poker tables are treated as enquiries about an in-person social card lounge experience, not financial activity. Please do not send sensitive personal information unless it is genuinely needed for your request and you are comfortable providing it.

Please note: sharing a little context can help us understand a request, but we do not need unnecessary personal detail to begin a conversation.

02 — Use

How we use information

Responding to bookings and enquiries

We may use contact and request information to respond to a table booking, group evening, event, or card lounge enquiry. This can include considering whether we can assist, clarifying party details, answering a question, and sharing practical information needed to progress the request. Our restaurant offering remains central to these conversations, while the social card lounge is an additional path for guests seeking an in-person table experience. A request does not itself guarantee a booking, table, seat, event place, or particular response time.

Operating and improving the venue experience

We may use information and limited website-use insights to maintain the website, review what information visitors find useful, and improve how we communicate about the venue. This may help us make restaurant details, lounge information, poker nights, events, gallery content, frequently asked questions, bookings, and contact information easier to find and understand. We use this information in the context of practical hospitality operations and website usability, rather than making decisions about you through automated profiling.

Communications you request or reasonably expect

We may use your contact details to send a reply or practical follow-up connected with a request you have made. Where non-essential future communication is being considered, you can ask us not to send it or ask us to update your preferences. Some service-related contact may still be needed to respond to an active request or clarify information you have provided. To update communication preferences, contact us at [email protected].

03 — Disclosure

Support services

Service providers supporting the request

Dealer Supperhouse may provide information to service providers that help operate the website, manage communications, or support a requested booking or enquiry, where this is reasonably necessary. We aim to limit the information shared to what is reasonably needed for the relevant service or request. Because the operational arrangements supporting the venue may change over time, this policy describes providers by their function rather than naming particular suppliers.

Protection and legal requirements

Legal, safety, and venue protection reasons

We may disclose information where required or permitted by law, to respond to a lawful request, or where it is reasonably necessary to protect people, property, or the venue’s operations. Any disclosure in these circumstances will depend on the situation and the information involved. We seek to use measured, practical judgement rather than sharing information more broadly than is needed.

Other purposes

Business changes and consent-based sharing

If we ask for your permission before sharing information for another purpose, we will describe that purpose at the time we ask. If Dealer Supperhouse’s business structure changes in the future, personal information would be handled in accordance with applicable requirements. This statement is forward-looking and does not indicate that any change is planned. If you have a question about a specific disclosure, please contact [email protected].

04 — Website use

Website technologies and links

Cookies and similar technologies

Our website may use cookies or similar technologies to support site operation, remember appropriate preferences where configured, and understand website use. The exact technologies and available choices can change as the website develops, so our cookie information is kept separately. For further details about cookies and similar technologies used in connection with the site, please read our Cookie Policy before making choices about website settings or submitting a request.

Read the Cookie Policy

Links to other websites or services

Links on this website may take you to external websites or services with their own privacy practices. This policy applies to Dealer Supperhouse’s own website and direct venue interactions, not to the privacy practices of another organisation or service. Before providing personal information through an external destination, we encourage you to review its privacy policy and make a choice that feels informed for you.

05 — Storage

Storage and protection

Keeping information only as needed

Dealer Supperhouse aims to retain personal information for as long as reasonably needed for the purpose for which it was collected, to respond to a request, maintain appropriate records, or meet applicable obligations. The appropriate period may vary according to the nature of an enquiry, booking-related interaction, event communication, or other contact with us. We do not apply a blanket promise that every item of information will be deleted at the same time or in the same way.

Reasonable steps to protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. The steps that are appropriate can depend on the information and the context in which it is handled. While we work to handle information carefully, no method of sending or storing information can be guaranteed completely secure. We therefore encourage you to provide only the information that is necessary for your enquiry or venue request.

Take care when sending information online. If a detail is not needed for us to understand or respond to your request, please leave it out.

06 — Your choices

Your privacy choices and concerns

Accessing or correcting information

You can contact Dealer Supperhouse to request access to, or correction of, personal information we hold about you, subject to applicable requirements. Please provide enough detail for us to identify the relevant request, such as the contact details used, the nature of your interaction, and what you would like us to check. We may need to verify your identity before responding so that information is not provided or changed for the wrong person. Send your request to [email protected].

Updating communication preferences

You may ask us to update your contact details or communication preferences by using the privacy contact route below. This is a request-based option and does not assume that you have joined a subscription programme. Where you have an active booking or enquiry, we may still need to send practical replies that are necessary to respond to or clarify that request.

Making a privacy concern or complaint

If you have a privacy concern or complaint, please contact Dealer Supperhouse first and include enough context for us to understand the issue. We will consider the information you provide and the relevant circumstances. If you remain dissatisfied after raising the concern with us, you may have rights to contact an appropriate privacy authority. We do not set out a particular investigation procedure or response timeframe in this policy, as the appropriate approach may depend on the concern.

07 — Current version

Changes to this policy

Dealer Supperhouse may update this Privacy Policy from time to time. When we do, we will publish the current version on this page and show its effective date above so you can see when it took effect. Please review this policy when you revisit the website or before making a new restaurant, group, event, or social card lounge request. The current version has the effective date shown here: 9 September 2026.